1. Data We Collect

We collect information you provide (name, email, billing data, conversation content) and technical data (logs, cookies, device identifiers) required to operate NWconnect.

2. How We Use Data

Data is used to deliver and personalize the service, send operational communications, and meet legal obligations. We never sell personal data to third parties.

3. Sharing

We only share data with essential processors (hosting, payments, messaging) under agreements that enforce confidentiality and compliance with LGPD/GDPR.

4. Retention & Deletion

We retain information while the account is active or as required by law. You can request deletion at privacy@nwconnect.com; backups may persist for a limited time.

5. Security

NWconnect uses TLS encryption, token-based authentication, and continuous monitoring. No system is 100% secure, so we encourage you to follow security best practices.

6. Data Subject Rights

You may request access, correction, portability, or restriction of processing. We respond within the timelines defined by applicable legislation.

7. Cookies

Essential cookies are required for authentication; optional analytics cookies can be disabled in your browser, but some features may degrade.

8. International Transfers

When data leaves Brazil or the EU, we rely on Standard Contractual Clauses and partner due diligence to ensure adequate protection.

9. Updates

Policy updates may occur periodically. Users will be notified via dashboard alert or email whenever material changes take place.

10. Contact

Contact privacy@nwconnect.com or your assigned DPO contact for any questions or requests.