1. Data We Collect

We collect information you provide (name, email, billing data, conversation content) and technical data (logs, cookies, device identifiers) required to operate NWconnect.

2. How We Use Data

Data is used to deliver and personalize the service, send operational communications, and meet legal obligations. We never sell personal data to third parties.

3. Sharing

We only share data with essential processors (hosting, payments, messaging) under agreements that enforce confidentiality and compliance with LGPD/GDPR.

4. Retention & Deletion

We retain information while the account is active or as required by law. You can request deletion at privacy@nwconnect.com.br; backups may persist for a limited time.

5. Security

NWconnect uses TLS encryption, token-based authentication, and continuous monitoring. No system is 100% secure, so we encourage you to follow security best practices.

6. Data Subject Rights

You may request access, correction, portability, or restriction of processing. We respond within the timelines defined by applicable legislation.

7. Cookies

Essential cookies are required for authentication; optional analytics cookies can be disabled in your browser, but some features may degrade.

8. International Transfers

When data leaves Brazil or the EU, we rely on Standard Contractual Clauses and partner due diligence to ensure adequate protection.

9. Instagram & Facebook Messenger Integration

When you connect an Instagram Business account or a Facebook Page to NWconnect, you authorize NWconnect to receive, store, and respond to direct messages (DMs) sent by your customers to those accounts, on behalf of your business. For these channels we collect only: message ID, message content, the sender public ID and public name, timestamp, and message type (text, media, etc.). This data is processed solely to display the conversation in your unified inbox and to deliver the replies you or your team send. We never use Instagram or Messenger data for advertising and never sell it to third parties. You can revoke this authorization at any time by disconnecting your Instagram and Facebook accounts under Settings → Integrations in NWconnect; we immediately stop receiving new messages, though messages already stored remain in your database until you remove them. For full deletion, email privacy@nwconnect.com.br or use the Meta data deletion request flow.

10. Updates

Policy updates may occur periodically. Users will be notified via dashboard alert or email whenever material changes take place.

11. Contact

Contact privacy@nwconnect.com.br or your assigned DPO contact for any questions or requests.